Terms of Service

01.Acceptance of Terms

By creating an account or placing a booking, you confirm that you are at least 18 years of age and legally able to enter into a binding contract. Your use of the Platform constitutes acceptance of these Terms and any policies referenced here, including our Privacy Policy, Payment Policy, Cancellation & Rescheduling Policy, and Satisfaction Guarantee. We may update these Terms from time to time; material changes will be posted on this page with an updated 'Last updated' date, and your continued use after changes take effect constitutes acceptance.

02.About Grenbee and the Platform

• •Grenbee provides a home-services platform through which customers select, schedule, pay for, and manage services coordinated by Grenbee. Home services are performed by independent service professionals ('Providers').
• •Services available through the Platform may include House Cleaning, Lawn Mowing, TV Mounting, Furniture Assembly, Pressure Washing, and other services introduced from time to time. The scope and optional additions available for a service are shown during the booking process.
• •Availability depends on the customer's ZIP code, selected service, scope, and scheduling capacity at the time of booking.
• •Grenbee coordinates service selection, scheduling, pricing, communication, payment, and customer support around a booking. Providers are independent contractors and are not employees of Grenbee.

03.Account Registration and Security

• •You agree to provide accurate, current, and complete information when creating an account and to keep it up to date.
• •You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• •Notify us promptly at support@grenbee.com if you suspect unauthorized use of your account.
• •We may suspend or terminate accounts that violate these Terms, provide false information, or are used for fraudulent or abusive activity.

04.Bookings and Scheduling

• •A booking is confirmed once your payment is successfully processed for the quoted amount and the booking is accepted by the Platform.
• •You must provide accurate address, contact, scope, and access information so the service can be coordinated as scheduled.
• •Grenbee uses commercially reasonable efforts to fulfill confirmed bookings within the selected arrival window, but exact arrival times may vary.
• •Service availability, appointment windows, and same-day options depend on service scope and available capacity in your area.
• •Cancellations and rescheduling are governed by our Cancellation & Rescheduling Policy.

05.Pricing and Payments

• •All prices are displayed in U.S. Dollars (USD). The price shown at checkout reflects the scope and options you selected and the server-calculated pricing applicable to that booking.
• •Your payment method is charged when you confirm your booking. There is no separate authorization-and-later-capture step for new bookings.
• •If a successful charge cannot be reconciled to a valid booking, Grenbee's payment-reconciliation process determines the appropriate refund or manual review rather than treating the browser state as payment authority.
• •Additional work outside the confirmed booking scope is not added automatically and may be quoted separately, subject to your approval.
• •Payments are processed by Stripe; see our Payment Policy for payment methods shown at checkout, refunds, taxes when applicable, and disputes.

06.Recurring Plans

• •Eligible services may be offered on a recurring billing cycle. The service frequency, price, billing cadence, discount, minimum commitment, and renewal terms shown at enrollment form part of the recurring plan.
• •Unless different terms are disclosed at enrollment, recurring plans have a minimum commitment of two billing cycles.
• •Plan cancellation is normally scheduled for the end of the current paid period. If you cancel before completing the minimum commitment, an early-cancellation adjustment may apply under the enrollment terms. Pause options, when available, are shown in My Account.

07.Customer Responsibilities

• •Ensure safe and timely access to the property (unlocked entry, gate codes, parking, and pet containment).
• •Disclose known hazards, fragile or high-value items, and any special access conditions before the appointment.
• •Remain reachable during the service window and arrange for any presence or access that the booked service reasonably requires.
• •Do not request services that violate any law, lease, or HOA restriction, or that create an unsafe working environment.
• •Provide a safe, harassment-free environment for Providers. Abusive conduct may result in cancellation and account action as permitted by these Terms and applicable law.

08.Text Messaging (SMS)

• •If and when SMS messaging is enabled, Grenbee may send service-related text messages (such as booking confirmations, reminders, and Provider updates) to the mobile number you provide when you have given the required consent.
• •Message frequency varies based on your activity. Message and data rates may apply from your carrier.
• •You can opt out at any time by replying STOP, and get help by replying HELP. Opting out of texts does not affect transactional emails needed to manage your bookings.
• •Full details are set out in our separate SMS / Text Messaging Terms.

09.Reviews and User Content

• •You may submit reviews, ratings, photos, or other content related to a completed booking. You are responsible for the content you submit and must own or have the right to share it.
• •Content must be truthful and must not be unlawful, defamatory, obscene, or infringing. We may remove content that violates these Terms.
• •By submitting content, you grant Grenbee a non-exclusive, worldwide, royalty-free license to use, display, and distribute it in connection with operating and promoting the Platform.

10.Acceptable Use

• •Do not use the Platform for any unlawful, fraudulent, or unauthorized purpose.
• •Do not attempt to circumvent Grenbee to solicit or pay Providers off-platform for services discovered through Grenbee.
• •Do not interfere with or disrupt the Platform, attempt to gain unauthorized access, scrape data, or introduce malicious code.
• •Do not misrepresent your identity, impersonate others, or submit false booking or payment information.

11.Independent Contractor Relationship

Providers are independent contractors and are not employees, agents, or partners of Grenbee. Nothing in these Terms creates an employment, joint venture, or agency relationship between you, Grenbee, and any Provider. The precise legal relationship, allocation of responsibilities, and applicable Provider obligations are also governed by the relevant Provider agreement and applicable law.

12.Third-Party Services

The Platform relies on third-party services, including Stripe (payments), Supabase (authentication and platform data), Google Maps Platform (location-related features), and our hosting and email providers. Your use of those features may be subject to the third party's own terms and privacy policies. Grenbee is not responsible for the acts, omissions, or policies of third parties.

13.Disclaimers

The Platform is provided 'as is' and 'as available' without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Grenbee does not warrant that the Platform will be uninterrupted, error-free, or completely secure. Service outcomes depend on the scope agreed at booking and on conditions at the property. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14.Limitation of Liability

To the fullest extent permitted by law, Grenbee and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to your use of the Platform or any service. Grenbee's total aggregate liability for any claim arising from or related to a booking shall not exceed the amount you paid for that specific booking. Nothing in these Terms limits liability that cannot be limited under applicable law.

15.Indemnification

You agree to indemnify and hold harmless Grenbee and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Platform, your violation of these Terms, your violation of any law, or content you submit.

16.Intellectual Property

All content, branding, logos, software, and materials on the Platform are the property of Grenbee or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. 'Grenbee' and the Grenbee logo are trademarks of the company.

17.Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Utah, United States, without regard to its conflict-of-law rules, and apply to customers nationwide. You agree that any dispute arising out of or relating to these Terms or the Platform that is not resolved informally shall be brought exclusively in the state or federal courts located in Utah, and you consent to the personal jurisdiction of those courts. Before filing any claim, you agree to first contact us at legal@grenbee.com so we can try to resolve the issue informally.

18.Termination

You may stop using the Platform at any time and may request account deletion. We may suspend or terminate your access if you violate these Terms or for operational, legal, or security reasons. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, and dispute resolution) will survive.

19.Changes, Severability, and Entire Agreement

• •We may modify these Terms; the current version is always posted on this page with its effective date.
• •If any provision is found unenforceable, the remaining provisions remain in full force and effect.
• •These Terms, together with the policies referenced here, constitute the entire agreement between you and Grenbee regarding the Platform.
• •Our failure to enforce any right or provision is not a waiver of that right or provision.

20.Force Majeure

Grenbee is not liable for any failure or delay in performance caused by events beyond its reasonable control, including severe weather, natural disasters, labor shortages, utility or network failures, or government actions.

21.Contact

Questions about these Terms can be sent to legal@grenbee.com, or reach our support team through the Contact page.