Grenbee Satisfaction Guarantee

01.Our Promise

Every Grenbee booking is backed by a 100% satisfaction guarantee. If the completed service does not meet the scope described at the time of booking, we will return to re-do the affected portion at no additional cost, or issue a partial refund at our discretion.

02.What Is Covered

• •Work quality that does not match the service description (e.g., missed cleaning areas, incorrectly mounted hardware).
• •Service completion that is materially incomplete compared to what was booked.
• •Damage to property caused directly by a Grenbee Provider while carrying out the booked service.
• •Provider no-shows or failure to initiate the service within 30 minutes of the scheduled start (without prior notification).

03.What Is Not Covered

• •Pre-existing damage or conditions reported after service completion that were not documented before the appointment.
• •Outcomes affected by customer-provided materials, equipment, or inaccurate information.
• •Change-of-mind requests unrelated to service quality.
• •Services where access was denied or significantly limited by the customer.
• •Damage resulting from pre-existing structural issues (e.g., crumbling drywall, rotting wood) that could not reasonably be foreseen.

04.How to File a Claim

• •Contact us within 48 hours of service completion — claims submitted after this window may not be eligible.
• •Email support@grenbee.com with your booking ID, a written description of the issue, and photos where applicable.
• •Our team will review and respond within 2 business days with next steps.
• •For damage claims exceeding $500, we may engage a third-party inspector before authorizing remediation.

05.Remediation Options

• •Re-service: a return appointment at no charge within 3 business days.
• •Partial refund: issued to the original payment method within 5 business days.
• •Full refund: reserved for cases where no reasonable remediation is possible.

06.Provider Insurance

All Grenbee Providers are required to carry general liability insurance with a minimum coverage of $1,000,000 per incident. Proof of insurance is verified during onboarding. For large damage claims, we will coordinate with the Provider's insurer on your behalf.