Grenbee Satisfaction Guarantee

01.Our Service Commitment

If completed work does not match the scope confirmed in your booking, contact Grenbee within 48 hours. After reviewing the booking and supporting information, Grenbee may arrange a no-charge re-service of the affected portion or issue a partial or full refund when appropriate under this Guarantee.

02.What We Review

• •Whether the completed work materially differs from the service scope and options confirmed in the booking.
• •Whether part of the booked service was materially incomplete.
• •Any reported property damage or service-quality issue supported by relevant photos, messages, or other available documentation.
• •Any failure to perform the confirmed booking that Grenbee can verify from booking, scheduling, communication, or service records.

03.What Is Not Covered

• •Pre-existing damage or conditions unrelated to the booked work.
• •Outcomes affected by inaccurate or incomplete customer-provided information.
• •Unsafe, inaccessible, or materially different work areas that prevent the confirmed scope from being performed.
• •Problems caused by customer-provided materials, equipment, mounts, hardware, or products outside Grenbee's reasonable control.
• •A change of mind unrelated to whether the confirmed service scope was performed.

04.How to Report an Issue

• •Contact Grenbee within 48 hours of service completion and include your booking ID and a clear description of the issue.
• •Provide photos or other supporting information when they are relevant and reasonably available.
• •Grenbee will review the booking, service evidence, communications, and other relevant information before determining the available next step.
• •Reporting an issue does not itself guarantee a particular remedy; the remedy depends on the reviewed facts, the confirmed scope, these terms, and applicable law.

05.Possible Remedies

• •No-charge re-service of the affected portion when re-service is appropriate and can be scheduled.
• •A partial refund to the original payment method when appropriate after review.
• •A full refund when appropriate after review of the circumstances.
• •Another reasonable resolution when the facts or applicable law require a different remedy.

06.Damage Reports

If you believe property was damaged during a booked service, stop using or altering the affected area when reasonably possible, take clear photos, and contact Grenbee within 48 hours. Grenbee will review the booking, the reported damage, available evidence, Provider information, and applicable Terms before determining next steps.