Cancellation & Rescheduling Policy

01.Free Cancellation and Rescheduling

You may cancel or reschedule a booking without a cancellation fee more than 24 hours before the scheduled start time, subject to appointment availability for rescheduling. A qualifying cancellation receives a full refund to the original payment method. After Grenbee initiates the refund, the bank or card issuer controls when the funds appear.

02.Cancellations Within 24 Hours

• •If you cancel within 24 hours of the scheduled start time, a $50 short-notice cancellation fee applies.
• •Grenbee refunds the remaining eligible balance to the original payment method. If the booking total is $50 or less, no refund remains after the short-notice fee.
• •The cancellation flow shows the applicable fee and refund amount before the cancellation is confirmed.

03.Access Problems and No-Shows

Provide accurate access instructions and a reachable contact number. If the service professional cannot safely access the booked work area, Grenbee will review the booking circumstances and any applicable charge or refund under the confirmed booking and this policy.

04.Rescheduling

• •You may reschedule without a cancellation fee more than 24 hours before the scheduled start time, subject to availability.
• •A rescheduling request made within 24 hours is also subject to availability. If you cancel instead, the short-notice cancellation fee applies.
• •Use My Account when the rescheduling option is available there, or contact Grenbee support.

05.Grenbee-Initiated Cancellations

If Grenbee cancels a booking before the service is delivered, Grenbee will contact you about rebooking and will initiate any refund owed for the undelivered booking to the original payment method. Bank or card-issuer timing applies after a refund is initiated.

06.Recurring Plans

• •Recurring plans use the service frequency, price, billing cadence, minimum commitment, and cancellation terms shown at enrollment. Unless different terms are disclosed at enrollment, the minimum commitment is two billing cycles.
• •Plan cancellation is normally scheduled for the end of the current paid period. If you cancel before completing the minimum commitment, an early-cancellation adjustment may apply under the enrollment terms. Pause options, when available, are shown in My Account.

07.How to Cancel

• •Log in to My Account and open the booking you want to manage.
• •Use the available cancellation option and review the fee and refund information shown before confirming.
• •If you cannot complete the change online, contact support@grenbee.com with your booking ID.