Payment Policy

01.When You Are Charged

Your card is charged immediately when you confirm your booking. Payment is collected upfront to secure your appointment. If the service cannot take place (for example, it is cancelled before the appointment), a refund is issued to your original payment method within 3–5 business days depending on your bank.

02.Accepted Payment Methods

• •Visa, Mastercard, American Express, and Discover credit and debit cards.
• •Apple Pay and Google Pay (where supported by your browser or device).
• •Grenbee does not accept cash, checks, wire transfers, or cryptocurrency.

03.Pricing and Taxes

• •All prices shown are in US Dollars (USD).
• •Where applicable, sales tax or service tax will be calculated and added at checkout based on the service location.
• •The final price is confirmed on the booking summary screen before you complete payment.

04.Receipts and Invoices

A payment receipt is automatically sent to your email address after your booking is confirmed. You can also access all receipts through My Account → My Bookings. For business expense invoices, contact support@grenbee.com with your booking ID.

05.Refunds

• •Refunds are processed to the original payment method and typically appear within 3–5 business days.
• •Grenbee cannot redirect refunds to a different card or bank account.
• •Partial refunds may be issued for incomplete service delivery subject to Guarantee Policy terms.
• •If a booking is cancelled before the appointment, a full or partial refund is issued per our cancellation policy.

06.Failed Payments

• •If your payment method is declined, you will be notified immediately and given the opportunity to update your payment details.
• •Bookings with a declined payment are not confirmed and will not be assigned a Provider.
• •If your payment is declined, you will be prompted to update your payment details before re-submitting.

07.Chargebacks and Disputes

We ask that you contact us at support@grenbee.com before initiating a chargeback with your bank. In most cases we can resolve issues faster and more favorably outside the formal dispute process. Frivolous chargebacks may result in account suspension. If a dispute is filed, Grenbee will submit booking records, communications, and service documentation to the card network.

08.Security

All payment data is processed by Stripe (PCI DSS Level 1 certified). Grenbee never stores raw card numbers, CVV codes, or full magnetic stripe data on its servers. Your payment information is encrypted end-to-end.