Payment Policy

01.When You Are Charged

Your payment method is charged when you confirm your booking. New bookings use immediate payment rather than a separate authorization-and-later-capture step. A booking is not treated as successfully paid solely because the browser displays a successful state; Grenbee reconciles payment and booking records on the server.

02.Payment Methods

• •Card payments are processed through Stripe.
• •Supported digital wallets may appear when available for your device, browser, and Stripe checkout configuration.
• •The payment methods shown in checkout are the authoritative options available for that transaction.

03.Pricing and Taxes

• •All customer-facing prices are shown in U.S. Dollars (USD).
• •Your booking summary shows the server-calculated price for the selected scope and options before you confirm payment.
• •Any tax or other required charge that applies to the transaction must be shown in checkout before you confirm payment.

04.Receipts and Invoices

Grenbee sends booking and payment confirmation to the email associated with a successfully confirmed booking. For additional documentation or a business expense invoice, contact support@grenbee.com with your booking ID.

05.Refunds

• •Approved refunds are initiated to the original payment method used for the booking.
• •After Grenbee initiates a refund, the bank or card issuer controls when the funds appear. Many refunds appear within several business days, but timing can vary.
• •A partial or full refund may be appropriate after review of a cancellation, service issue, or other eligible circumstance under the applicable Grenbee policy.
• •Grenbee does not redirect an approved card refund to a different payment method.

06.Failed or Uncertain Payments

• •A declined payment does not confirm a booking.
• •If payment succeeds but the booking cannot be reconciled normally, Grenbee's payment-reconciliation process determines whether the transaction is refunded or requires manual review.
• •Do not submit repeated payments unless the checkout flow indicates that the prior attempt did not succeed.

07.Chargebacks and Disputes

You may contact us at support@grenbee.com about a billing or service issue before initiating a chargeback. If a formal payment dispute is filed, Grenbee may provide the payment processor or card network with relevant booking records, communications, and service documentation as permitted by law.

08.Security

Payment information is processed by Stripe. Grenbee does not store full card numbers or CVV security codes in its application database. Payment-data handling is also subject to Stripe's security and privacy practices.