Privacy Policy

01.Information We Collect

• •Account information you provide, such as name, email address, and profile preferences.
• •Service details such as service addresses, access instructions, scheduling preferences, photos you submit, and booking history.
• •Payment-related transaction data; Stripe processes payment credentials and Grenbee does not store full card numbers or CVV security codes in its application database.
• •Contact information you provide for booking and support communications.
• •Device and usage data used for security, analytics, attribution, and product improvement, subject to the controls described in this policy.

02.How We Use Information

• •To quote, schedule, assign, coordinate, support, and manage service bookings.
• •To process and reconcile payments and refunds.
• •To send booking, account, receipt, reminder, and service communications.
• •To operate analytics, attribution, security, fraud prevention, support, and product-improvement systems.
• •To comply with legal obligations and enforce applicable agreements.

03.Analytics and Cookies

Grenbee uses first-party analytics and selected third-party measurement tools as described in the Cookie Policy. The Cookie Policy describes the current public tracking and storage approach.

04.How We Share Information

• •With the service professional assigned to a booking, limited to information reasonably needed to perform or coordinate the service.
• •With processors and infrastructure providers used for payments, authentication, hosting, email, maps, analytics, and other platform functions.
• •When reasonably necessary for legal obligations, security, fraud prevention, dispute handling, or a business transaction.

05.Account Deletion

• •Customers can start permanent account deletion from the security section of My Account.
• •For security, the deletion flow requires a recent sign-in or reauthentication. Active recurring billing must be cancelled before the account can be deleted.
• •When the deletion operation succeeds, Grenbee removes the account data and stored files covered by the deletion flow and removes the sign-in account. If part of the deletion cannot be completed, the product displays an error so the customer can retry or contact support.
• •Any record that Grenbee is legally required to preserve is subject to the applicable legal requirement rather than an invented deletion deadline.

06.Other Privacy Choices

• •You may contact privacy@grenbee.com with privacy questions or requests that are not available through account controls.
• •Depending on applicable law, you may have rights to access, correct, obtain, or delete certain personal information and to exercise other privacy choices.
• •Grenbee may verify identity when reasonably necessary before responding to a privacy request.

07.Children's Privacy

Grenbee is intended for adults and is not directed to children. If you believe a child has provided personal information to Grenbee, contact privacy@grenbee.com.

08.Security

Grenbee uses reasonable technical and organizational safeguards and relies on service providers with their own security controls. No internet service or storage system can guarantee absolute security.

09.Changes to This Policy

Grenbee may update this Privacy Policy as products, vendors, operations, or legal obligations change. The current version will be posted with its updated date.

10.Contact

For privacy questions or requests, contact privacy@grenbee.com or use the Contact page.