Non-Discrimination Policy

01.Our Commitment

Grenbee and all service Providers operating through our platform agree to serve all customers in a fair, respectful, and non-discriminatory manner. We do not tolerate discrimination based on any protected characteristic.

02.Protected Characteristics

• •Race, color, or ethnicity.
• •National origin or ancestry.
• •Religion or religious beliefs.
• •Sex, gender identity, or gender expression.
• •Sexual orientation.
• •Disability (physical or mental) — including the use of assistive devices or service animals.
• •Familial status (e.g., having children under 18 in the household).
• •Age (40 and older, as protected under the Age Discrimination in Employment Act).
• •Marital or veteran status.
• •Any other characteristic protected by applicable federal, state, or local law.

03.What This Means in Practice

• •Customers: Grenbee will not refuse service, degrade service quality, charge higher prices, or deprioritize bookings based on any protected characteristic.
• •Providers: Service Providers who use the Grenbee platform agree as a condition of participation not to discriminate against customers based on any protected characteristic. Violations may result in immediate removal from the platform.
• •Pricing: All pricing is calculated uniformly based on service scope, home characteristics, and selected factors — not on any characteristic of the customer.
• •Access: Our platform and booking flow are designed to be equally accessible to users with disabilities. See our Accessibility Statement for details.

04.Fair Housing Compliance

Because our services are performed in and around customers' homes, Grenbee takes compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) seriously. We will not deny or differentiate service to any person on the basis of race, color, national origin, religion, sex, familial status, or disability as it pertains to housing-related services.

05.How to Report Discrimination

• •If you believe you have been the subject of discrimination by Grenbee or a Grenbee Provider, please contact us immediately at support@grenbee.com with the subject line "Discrimination Report."
• •Include: your booking reference number (if applicable), the date and nature of the incident, and a description of what occurred.
• •We will investigate all reports promptly and confidentially. Substantiated reports of Provider discrimination will result in suspension or removal from the platform.
• •If you prefer, you may also file a complaint with the U.S. Department of Housing and Urban Development (HUD) at hud.gov/program_offices/fair_housing_equal_opp or call 1-800-669-9777.

06.Reasonable Accommodations

• •Customers with disabilities may request reasonable accommodations to facilitate service delivery — for example, instructions for service animal presence or accessible entry to the property.
• •To request an accommodation, note it in the booking notes field during checkout or contact us at support@grenbee.com before your appointment.
• •Grenbee will make every commercially reasonable effort to honor accommodation requests.

07.Enforcement

Any Provider found to have violated this Non-Discrimination Policy will be subject to disciplinary action, up to and including permanent removal from the platform. Grenbee reserves the right to cancel bookings and issue full refunds in cases of verified discrimination.